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A well-managed pool is a key asset to any commercial property. An inviting and well-maintained pool can provide a space for guests to relax and enjoy themselves, which in turn can lead to increased customer satisfaction. As a commercial pool manager, there are a number of things you can do to set your pool apart from the competition and ensure that it is running at peak efficiency. In this blog post, we will outline five actionable insights that you can use to boost your commercial pool over the top.
1. Hire and train effective lifeguards.
Hiring and training effective lifeguards is essential to ensuring the safety of swimmers. The first step is to find top quality candidates. Look for individuals who are physically fit, have good swimming skills, and are able to stay calm under pressure. Once you have found a few candidates, invite them to participate in a training program. This program should cover all of the skills that a lifeguard needs, including first aid, CPR, and water rescue techniques. By investing in high quality training, you can be sure that your lifeguards will be prepared to handle any situation that may arise. Finally, it is important to create a culture of excellence within your team. Encourage lifeguards to constantly strive to improve their skills, and provide feedback on their performance on a regular basis. By taking these steps, you can ensure that your lifeguards are ready to protect your swimmers from harm.
2. Keep your pool area clean and well-maintained.
The pool should be your greatest asset, not something seen as an afterthought or also-ran. Not only does it provide a fun and relaxing environment for members, but it can also attract new members and increase sales. However, pools require a lot of care and maintenance in order to stay clean and safe. The first step is to ensure that the pool area is well-maintained. This means sweeping up debris, removing trash, and keeping the deck clean. It is also important to test the water regularly and adjust the chemicals as needed. By keeping the pool area clean and well-maintained, you can ensure that members will enjoy their experience and tell their friends about your facility.
3. Implement a strict safety policy and enforce it rigorously.
It is essential to have a strict safety policy in place to protect both swimmers and staff. The first step is to clearly delineate the pool area with tile depth markings, barriers such as ropes or nets, proper signage. This will help to prevent non-swimmers from accidentally entering the water where or how they shouldn't.
Next, establish rules regarding diving and other risky behaviors. Swimmers should be aware of the dangers of playing in the water and should be supervised at all times. Finally, have a plan in place for responding to emergencies. All staff should be trained in CPR and basic first aid, and there should be a clear procedure for calling for help in the event of an accident.
Your pool should have an emergency action plan (EAP), which tells every person at the pool what their specific role is in an emergency. This pre-determined plan is critical for a fast and efficient rescue, the time saved by being prepared can mean the difference between life and death.
By taking these measures, you can help to ensure a safe and enjoyable experience for everyone at your commercial pool.
4. Offer a variety of amenities and services.
A commercial pool can be a great asset to any business, but it is important to offer a
variety of amenities and services in order to maximize its potential. For example, swim lessons can be a great way to attract families, while water yoga and aqua aerobics classes can appeal to adults looking for a fitness-focused activity. In addition, towel service, food and beverage service, and locker rental can all help to create a more comfortable and enjoyable experience for pool guests. By offering a wide range of amenities and services, you can ensure that you are catering to the needs of your members and separating yourself from the competition.
5. Foster a strong culture of customer service.
Any business that deals with the public needs to have a strong customer service culture, and this is especially true for commercial pools. Your lifeguards are the face of your pool, and they need to be professional, mature, and accountable. They also need to be able to handle difficult situations with tact and diplomacy. Neglecting your young lifeguards will only lead to problems down the road.
It's important to foster their development and help them grow from kids into young professionals. By providing continuous training and support, you can ensure that your lifeguards are able to provide the highest level of customer service. This will result in happier customers and stronger young adults within your organization.
By following the tips outlined, you will be on your way to having a commercial pool that is not only inviting and enjoyable for guests, but also efficient and well-managed. By taking the time to invest in quality care and upkeep, you will be able to maximize your return on investment and ensure that your property is running at its best.
At Lifeguard LI, we pride ourselves on our aquatics knowledge and our culture of excellence. We believe that these two factors are essential for providing the highest quality pool management services. Our team of certified professionals is dedicated to ensuring that your pool is safe and well-maintained. We offer a wide range of services, from lifeguard and swim instructor/swim coach staffing to regular cleaning and maintenance. we offer a full-service, turn-key system that takes care of everything for you. We handle payroll, workers compensation and all other employee management. Contact us today to learn more about what we can do for your pool. We are confident that you will be amazed at the difference that our services can make.