SHIPPING & RETURNS
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are available for delivery to addresses worldwide. Any shipments outside of the United States may be subject to additional fees such as import taxes or customs duties.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Shipping charges will be displayed before the final checkout page.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com.
Return & Exchange Policy
1. Return Period
We accept returns within 14 days from the date you received your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-returnable Items
Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a return. Please note that we do not accept returns on sale items or gift cards.
3. Return Process
To initiate a return, please contact us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned items should be sent to us at your return address. You are responsible for return shipping costs. We strongly recommend that you use a trackable method to mail your return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at email@example.com with details of the product and the defect.
Some items are non-refundable and non-exchangeable. These include [list any non-refundable items, e.g., "personalized items, perishable goods, etc."].
If you have any questions about our Returns and Refunds Policy, please contact us at firstname.lastname@example.org.